Public offer: payment, access and refunds

1. What Kvestora is

Kvestora is an online platform of interactive quests: detective and romance stories with clues, puzzles and ciphers. You play in a browser on a phone or computer and in Telegram — solo, as a pair or as a team of up to 10. Most quests are free.

2. What you buy

• A paid quest is digital access to a specific game. There are no physical goods or delivery.
• The price is shown on the quest page and in the payment window, in Uzbek sum. Current paid quests and prices are listed below.
• One purchase is one game for the whole team. The paid game is tied to your Telegram account on Kvestora and is used when the game starts. If a game is left before a single task is solved, it is given back. To play again, the quest is bought once more.
• One person — the organiser — pays. Friends who join their room by link play for free.
• The first chapter of a paid quest can be played free to try the game before buying. To continue, you buy the quest; your progress is kept.

Paid quests now

• Heist of the Century: Antwerp — 34 900 UZS (≈ $3, ≈ 299 ₽) or 250 ⭐ Telegram Stars
• A Lighthouse for Two — 34 900 UZS (≈ $3, ≈ 299 ₽) or 250 ⭐ Telegram Stars

3. How payment works

• Before paying, sign in with the Telegram bot: the purchase is tied to your account.
• You pay on the secure page of the payment service (Uzcard, Humo, Click, Payme, Uzum). Card details are entered only there — Kvestora never receives or stores them.
• You can pay with a Russian card (rubles) or Visa / Mastercard (dollars, euros) through the administrator: after your request they write to you in the Telegram bot @kvestora_bot with the payment details; access opens once the transfer is confirmed.
• You can also pay with Telegram Stars right in Telegram — the price in stars is shown in the payment window.
• The price is final, with no hidden fees. Any fee charged by your bank or payment app is set by them.

4. Getting access

Access opens automatically as soon as the payment service confirms the payment — usually within seconds. If the quest is not open after 15 minutes, email or message us on Telegram with your order number (it starts with KV-) or the receipt.

5. Refunds

• Payments for quests are not refundable: a quest is digital content that becomes available right after payment.
• The exception is our mistake: if money was taken but access did not open, or the same payment went through twice. In that case, after checking, we open access or return the extra amount to the same card.

6. Rules

• Do not copy or share quest materials, answers or images, and do not use programs to play automatically or to hack the site.
• Insults, spam and illegal content are not allowed in room chats.
• If the rules are broken we may restrict access to the site, without a refund.

7. How the service runs

We work to keep games running smoothly, but maintenance and connection problems can happen. If a fault on our side stopped you from finishing a game, write to us and we will help you start it again. The time limit is shown on the quest page.

8. Changes to these terms

We may update these terms and prices. New terms apply to purchases made after they are published on this page; access you have already bought stays.

9. Contact

• Founder: Shokhrukh Latifjonovich Nazarov
• Email: infokvestora@gmail.com
• Telegram bot: @kvestora_bot, channel: @kvestorauz
• Website: www.kvestora.com